This page summarizes the key points patients should understand before using Maro’s remote care experience and asynchronous intake process.
Maro is a technology platform and patient experience brand. Independent licensed healthcare providers make their own clinical decisions, and licensed pharmacies handle dispensing and shipment where applicable. State-specific rights, notices, and consent requirements may vary.
Telehealth involves delivering certain healthcare services using electronic communications rather than an in-person office visit. On Maro, many consultations may be asynchronous, meaning a provider reviews information you submit through secure digital workflows without a live call unless follow-up is clinically needed.
Telehealth has limits. A provider may not be able to perform a physical exam, observe nonverbal cues, or collect information that might be available during an in-person visit. Delays, incomplete information, technical issues, and misunderstandings may affect care decisions.
You understand that a provider may decide telehealth is not appropriate and may direct you to seek in-person care or additional evaluation.
You agree to provide complete, accurate, and current health information, including medications, allergies, symptoms, prior diagnoses, and any changes in your condition. You agree to update your information if it changes materially.
Telehealth communications may involve electronic transmission of health information. While Maro and its partners use safeguards designed to protect information, no electronic system is entirely risk-free. By using the service, you acknowledge and accept these residual risks.
If a provider determines that treatment is appropriate, a prescription may be issued and sent to a licensed pharmacy for fulfillment where legally permitted. Not all patients qualify for treatment. Some cases may require additional questions, lab work, a synchronous visit, dosage changes, or discontinuation.
You may withdraw your consent to telehealth services at any time by discontinuing use of the platform and contacting support, though doing so may affect the ability to continue care through Maro.
Maro is not for emergencies. If you think you are having a medical emergency, call 911 or go to the nearest emergency department immediately.