This page explains what information Maro may collect, how it may be used, and how it may be shared in connection with the platform and care coordination experience.
Maro is a technology platform and patient experience brand. Independent licensed healthcare providers make their own clinical decisions, and licensed pharmacies handle dispensing and shipment where applicable. State-specific rights, notices, and consent requirements may vary.
We may collect information you provide directly, including your name, date of birth, contact information, shipping address, account credentials, payment details, communications with us, and information you submit during intake or support interactions.
We may also collect health-related information you choose to provide as part of a treatment request, as well as technical information such as IP address, browser type, device information, pages visited, referring URLs, and basic analytics data.
We may use information to operate the platform, create and maintain your account, facilitate consultations with independent licensed providers, coordinate pharmacy fulfillment, process payments, provide customer support, improve the website, prevent fraud, comply with legal obligations, and communicate with you about your account, orders, and care journey.
Where Maro or its partners are subject to HIPAA, protected health information is handled in accordance with applicable HIPAA obligations and business associate arrangements. Patients may also receive a separate Notice of Privacy Practices from the applicable provider or covered entity.
Federal guidance continues to emphasize patient rights around access to health information and the protection of electronic protected health information. Your final launch documents should stay aligned to the latest HHS notice and privacy requirements.
Depending on your relationship with us and where you live, you may have rights to access, correct, or delete certain personal information, opt out of certain communications, and request information about how your data is handled. You may also have rights concerning your health records through the relevant healthcare provider or covered entity.
To make a request, contact hello@marorx.com. We may need to verify your identity before completing certain requests.
We use administrative, technical, and physical safeguards designed to protect personal information and health information. No system is perfectly secure, and we cannot guarantee absolute security.
We retain information for as long as reasonably necessary for operational, legal, compliance, dispute-resolution, and recordkeeping purposes. If a data breach occurs, applicable notification laws may require notices to affected users and regulators.
Maro is intended for adults and is not directed to children under 18. We may update this Privacy Policy from time to time, and the updated version will be posted on this page with a new effective date.
Questions about privacy can be sent to hello@marorx.com.