Terms of Service

Our services

Maro operates a technology platform and consumer experience layer that may help connect users with independent licensed healthcare providers and licensed pharmacies. Maro itself does not practice medicine, provide medical advice, or make prescribing decisions.

Any treatment decision, including whether to issue a prescription or modify a treatment plan, is made by an independent licensed provider using their own professional judgment.

Maro Rx LLC operates the Maro brand and websites. Clinical services are provided by independent, licensed healthcare professionals affiliated with Arora Health & Aesthetics, LLC, and the underlying telehealth platform technology is provided by Bask Health. Your use of the service is also subject to the applicable policies of these providers.

Eligibility and account responsibilities

You must be at least 18 years old, located in a jurisdiction where the relevant service is available, and able to enter into a binding agreement to use the platform. You agree to provide truthful, current, and complete information and to keep your account credentials secure.

Medical limitations and no guarantee of treatment

Using the website or completing intake forms does not guarantee treatment, a prescription, refill approval, or a specific medication. Treatment may be declined or delayed if a provider determines it is not clinically appropriate, legally permitted, or supported by the information provided.

Maro is not an emergency service. Call 911 or seek in-person emergency care for any medical emergency.

Billing, subscriptions, and fulfillment

By placing an order or starting a subscription, you authorize the applicable charges presented during checkout, including recurring charges where disclosed. Medication, provider review fees, shipping, taxes, and subscription terms will be shown where applicable before purchase.

Orders may be fulfilled by third-party licensed pharmacies. Shipping timelines are estimates only and can be affected by clinical review time, pharmacy processing, carrier performance, inventory, and weather.

Cancellations, pauses, and refunds

You may cancel or pause eligible subscriptions through your account or by contacting support, subject to any timing windows disclosed at checkout. Once a provider review has been completed or a pharmacy has begun filling an order, certain charges may be non-refundable where permitted by law.

Shipping and returns

Orders are shipped within the United States only and are fulfilled by independent licensed pharmacies. Once a provider approves treatment, prescriptions are typically processed and shipped within a few business days, with delivery times that vary by location and by the medication ordered. All shipping and delivery timelines are estimates and are not guaranteed. You will receive a shipment confirmation with tracking when your order ships.

Because prescription and compounded medications cannot be re-dispensed once they leave the pharmacy, they cannot be returned or refunded, for safety and legal reasons. If an order arrives damaged, is incorrect, or does not arrive, contact hello@marorx.com and we will arrange a replacement at no charge where appropriate. Billing errors and questions about a specific charge are also handled through support.

Partner pharmacy information

VialsRX
6220 Westpark Dr
Houston, TX 77057
Phone: (713) 497-5590
https://vials.ai/

Services are available in all 50 US states through affiliated medical providers and pharmacy partners operating in accordance with applicable state licensure requirements.

Please note that certain medications, formulations, or fulfillment options may vary depending on state-specific pharmacy regulations and dispensing restrictions.

Jurisdictional notice

Services are available only in jurisdictions where affiliated medical providers are licensed to practice and where pharmacy partners are authorized to dispense medications. Availability may vary by state and is subject to applicable laws, regulations, and licensure requirements.

Acceptable use

You agree not to misuse the platform, impersonate another person, submit false medical information, reverse engineer or disrupt the service, attempt unauthorized access, scrape content at scale, or use the service in violation of law.

Intellectual property

The Maro name, logo, website, content, and design are owned by Maro Rx LLC or its licensors and are protected by intellectual property laws. You are granted a limited, personal, non-transferable license to access and use the website for its intended purpose. You may not copy, reproduce, modify, distribute, or create derivative works from our content, or use our trademarks, without prior written permission.

Disclaimers and limitation of liability

The platform is provided on an “as is” and “as available” basis to the extent permitted by law. To the fullest extent permitted by law, Maro disclaims implied warranties and will not be liable for indirect, incidental, special, consequential, or punitive damages.

Nothing in these terms limits liability that cannot be limited under applicable law.

Dispute resolution and arbitration

Please read this section carefully. Except where prohibited by law, you and Maro Rx LLC agree to first try to resolve any dispute informally by contacting hello@marorx.com. If a dispute cannot be resolved informally, you and Maro agree that it will be resolved through binding individual arbitration rather than in court, except that either party may bring a qualifying claim in small-claims court.

To the extent permitted by law, disputes will be handled on an individual basis, and you and Maro waive the right to participate in a class action or class-wide arbitration. These terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Nothing in this section limits any right that cannot be waived under applicable law.

Changes and contact

We may update these Terms from time to time. Your continued use of the platform after updated Terms are posted means you accept the revised Terms, unless applicable law requires additional consent.

Questions about these Terms can be sent to hello@marorx.com.